Welcome to Joke Store, where we make sure your costume adventure is as smooth as our hilarious outfits! We know that timing and perfection are key to pulling off the perfect joke or magical moment, so we’ve designed our shipping and returns policies to be straightforward and fun—just like our costumes!

📦 Shipping Information

We ship globally (excluding some remote areas and parts of Asia) to bring the fun to your doorstep! Here’s how we get your costumes to you:

  • Order Processing: 1-2 business days after you place your order.
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: ÂŁ12.95
    • Delivery Time: 10-15 days after shipping
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over ÂŁ50
    • Delivery Time: 15-25 days after shipping
✨ Quick Note: Please allow extra time during peak seasons (like Halloween!) for order processing and delivery. We’re working hard to get your costumes to you ASAP!

🔄 Returns & Exchanges

We want you to love your costume as much as we do! If something isn’t quite right, here’s our hassle-free returns and exchanges policy:

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be in original condition—unworn, unwashed, with all tags attached, and in the original packaging.

đź“ť How to Return or Exchange

Follow these simple steps to return or exchange your costume:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order.
  2. Provide Details: Include your order number and reason for return/exchange.
  3. Wait for Instructions: We’ll email you within 24 hours with return authorization and our shipping address.
  4. Pack Your Items: Securely place items in their original packaging.
  5. Ship Back: Send the package to our Dundee address (provided in your instructions).
  6. Confirmation: We’ll notify you once we receive and process your return.

📧 Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Joke Store Team! I’d like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date You Placed Order] Items to Return/Exchange: [List items and sizes] Reason for Return/Exchange: [Please describe] My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [specific item and size] [ ] Store credit I confirm that the items are in original condition with all tags attached. Thank you for your help! [Your Name] [Your Email Address] [Your Phone Number (optional)]

đź’° Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.
  • Exchange Shipping: We’ll cover the shipping cost for your replacement item!

🎯 Non-Returnable Items

To ensure everyone’s health and safety, we cannot accept returns of:

  • Opened or used costume makeup/accessories (for hygiene reasons)
  • Custom or special order items
  • Items damaged by the customer (beyond normal inspection)
  • Final sale items (clearly marked at time of purchase)

đźšš Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

đź“ž Need Help?

Our friendly costume experts in Dundee are here to assist you!

  • Email: [email protected]
  • Address: 50 E Dock St, Dundee, GB DD4P 5WB
  • Response Time: We typically respond within 24 hours!

✨ Joke Store – Where Shipping & Returns Are as Easy as Our Costumes Are Fun! ✨