Because Your Costume Adventure Should Be Perfect!

Welcome to Joke Store’s hassle-free returns and exchanges policy! We understand that sometimes costumes need to be just right for that perfect punchline or magical moment. That’s why we’ve made our returns process as fun and straightforward as our costumes!

📦 Our Return Policy Basics

We accept returns and exchanges within 15 days of you receiving your items. Your satisfaction is our top priority, and we want you to love your costume as much as we do!

✨ Quick Note: All returned items must be in their original condition – unworn, unwashed, with all tags attached, and in the original packaging. We want the next customer to enjoy the same magical experience!

🔄 How to Return or Exchange

Follow these simple steps to return or exchange your costume:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number and reason for return/exchange
  3. Wait for Instructions: We’ll email you within 24 hours with return authorization and shipping address
  4. Pack Your Items: Place items securely in their original packaging
  5. Ship Back: Send the package to our Dundee address (you’ll receive this in your instructions)
  6. Confirmation: We’ll notify you once we receive and process your return

📝 Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Joke Store Team! I’d like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date You Placed Order] Items to Return/Exchange: [List items and sizes] Reason for Return/Exchange: [Please describe] My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [specific item and size] [ ] Store credit I confirm that the items are in original condition with all tags attached. Thank you for your help! [Your Name] [Your Email Address] [Your Phone Number (optional)]

💰 Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: We’ll cover the shipping cost for your replacement item!

🎯 Non-Returnable Items

To ensure everyone’s health and safety, we cannot accept returns of:

  • Opened or Used Costume Makeup/Accessories (for hygiene reasons)
  • Custom or Special Order Items
  • Items Damaged by Customer (beyond normal inspection)
  • Final Sale Items (clearly marked at time of purchase)

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

📞 Need Help?

Our friendly costume experts in Dundee are here to assist you!

Email: [email protected]

Address: 50 E Dock St, Dundee, GB DD4P 5WB

Response Time: We typically respond within 24 hours!

✨ Joke Store – Where Returns Are as Easy as Our Costumes Are Fun! ✨