Welcome to Joke Store’s FAQ section! We’re here to make your costume shopping experience as magical as our delivery service. Find answers to all your questions below!
🚚 Delivery & Shipping
Q: How long does delivery take?
A: We offer two shipping options! 🚀 Standard Shipping (10-15 days after dispatch) costs £12.95, while 🎁 Free Shipping (15-25 days after dispatch) is available on orders over £50. Order processing takes 1-2 business days first!
Q: Which carriers do you use?
A: We partner with DHL, FedEx for Standard Shipping and EMS for Free Shipping – all reliable services that’ll get your costume adventure started!
Q: Do you ship worldwide?
A: Yes! We ship globally, though some remote areas in Asia and other locations might have restrictions. When in doubt, just email us at [email protected]!
🎭 Products & Sizing
Q: What types of costumes do you offer?
A: We’ve got something for everyone! Browse through our collections: All Adult Costumes, All Kids Costumes, All Mens Costumes, plus dedicated Departments for Kids, Mens, and Womens. From James Bond tuxedos to Cat in the Hat – we’ve got your character covered!
Q: How do I choose the right size?
A: Each product page has detailed size charts! We want your costume to fit perfectly for that special event. If you need help deciding, our team in Dundee is just an email away!
💳 Payments & Orders
Q: What payment methods do you accept?
A: We make payments easy! We accept Visa, MasterCard, JCB, and PayPal. Your transaction is secure and seamless!
Q: When will my order be processed?
A: The magic starts immediately after payment confirmation! We begin processing within 1-2 business days, then off it goes on its global journey to you!
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We stand by our costumes! If something isn’t perfect, you have 15 days from delivery to initiate a return. Your satisfaction is our priority – we want your costume experience to be unforgettable (in the best way)!
Q: How do I start a return?
A: Simply contact our friendly team at [email protected] within 15 days of receiving your order. We’ll guide you through the process and make it as fun as our costumes!
🌍 About Joke Store
Q: Where are you located?
A: We’re based in beautiful Dundee, Scotland! From our heart in Scotland to your celebration anywhere in the world, we bridge the distance with quality service and that personal touch!
Q: What makes Joke Store special?
A: Where to begin! 🎯 We combine reliable delivery with extraordinary fun, carefully packaging each costume with the same care we’d want for our own special events. We’re not just delivering costumes – we’re delivering unforgettable experiences right to your doorstep!
Still have questions? Contact our magical team at [email protected] – we’re always happy to help make your costume dreams come true! ✨
Joke Store – Where Fun Meets Fashion, Delivered to Your Door! 🎭